Unilabs

Unilabs processes samples for more than 1,000 independent laboratories nationwide — an operation that was managed manually: sample shipping and registration depended on one-to-one coordination, generating errors, rework, and operational burden on the back office. There was also no single channel to centralize their catalog, credit line, orders, and payments; everything went through human support, limiting the business’s scalability. The goal was to redesign the sample capture process and build a digital B2B channel that would centralize operations with the laboratories.

How did we solve it?

We worked alongside the Unilabs team on two integrated components: redesigning the operational sample-capture process and building the digital B2B channel. We mapped the current workflow with the back office and with the laboratories to identify where manual operations were generating errors and rework. Building on that, we designed an end-to-end traceable process for sample shipping and registration, and built the digital channel where laboratories can now check their catalog, credit line, orders, and payments all in one place.

What impact did it have on the business?

Today, the platform serves more than 1,000 independent laboratories nationwide and processes over 3,000 sample cases per month with fewer errors, less rework, and full traceability for every sample. The digital channel centralizes information that previously generated constant inquiries to the back office, freeing up the human team — and it has also opened a cost-efficient way to serve smaller laboratories that were previously unprofitable under the traditional model.