InRetail
7 years as a strategic partner in digital transformation for one of Latin America’s leading multi-billion-dollar retail companies.
The Challenge
For the past 7 years, we have worked alongside IR across a broad portfolio of transformation initiatives, from building and launching digital solutions to continuously evolving and scaling them. Our work has spanned both external transformation, focused on creating new value propositions, digital channels, and business models, and internal transformation, focused on operational efficiency and automation.
What have we built with InRetail?
We built Agora, Peru’s first super app, bringing together financial services, retail, last-mile delivery, payments, and loyalty within a unified digital ecosystem, with more than 5 million downloads.
We also led the end-to-end app and homebanking design, and collaborated on the technology development of SIP, Grupo Intercorp’s official digital wallet and financial ecosystem, while delivering operational efficiency and back-office transformation initiatives for Financiera Oh, including the automation of 100+ business processes.
Together with Oechsle and Promart, we supported strategic evolution and designed digital experiences across web channels and design systems. We also led research, validation processes, and proof-of-concepts to identify new value propositions and growth opportunities for Supermercados Peruanos.
With Vivanda, we designed an augmented reality solution aimed at enhancing the customer experience and driving commercial performance across digital channels, while contributing to the design of key digital assets for other brands within the group.
Additionally, we conducted strategic research for Mass, Makro, Real Plaza, and Química Suiza, identifying opportunity spaces to strengthen their competitiveness and unlock new growth opportunities, among other initiatives.
Business Impact
The solutions we developed enabled new digital channels and transformed strategic visions into functional products that now generate millions of visits, downloads, and transactions.
Beyond business performance, our work strengthened organizational capabilities across innovation, research, omnichannel experience design, technology development, and agile execution—accelerating go-to-market and enabling more scalable, efficient, and results-driven ways of working.
Testimonials
Seek has been a fundamental partner in our digital transformation and our evolution from a physical retail business into an omnichannel one. We have leaned heavily on their end-to-end transformation solutions, and thanks to that, they’ve helped us build a strategic vision for the business. Their closeness to the business, their understanding of the context and our customers, and the agility with which they execute make them a trusted and relevant partner for leading organizations across Latin America. With Seek, our projects translate into real impact and tangible results.